Poll: 1 in 3 Adults Are Turning to AI Chatbots for Health Information, Equaling the Share Who Use Social Media for Health

March 25, 2026 - 09:13

A significant shift is occurring in how Americans seek health information, with artificial intelligence now playing a role equal to that of social media platforms. According to a new national poll, approximately one in three adults (32%) report using AI chatbots for health-related questions within the past year.

This figure matches the share of adults who turn to social media for similar guidance, marking a notable evolution in health information-seeking behavior. The primary driver for using AI appears to be the demand for quick and immediate advice, offering users a rapid, conversational alternative to traditional online searches.

The poll further reveals that beyond convenience, issues of affordability and access to conventional healthcare are also motivating factors, especially among younger adults. This suggests that for some, AI tools are filling gaps in the healthcare system, providing preliminary information when visiting a doctor is difficult or costly.

While the rise of AI in this personal domain offers new avenues for information, it also raises important questions about the accuracy and reliability of the advice provided. The trend underscores the growing integration of advanced technology into everyday health decisions, positioning AI chatbots as a mainstream resource alongside more established digital sources.