MetroPlusHealth Achieves Best-Ever CAHPS Ratings

July 17, 2026 - 03:32

New York, NY - MetroPlusHealth, a health plan serving New York City residents, has reported its best-ever results in the Fall 2025 Consumer Assessment of Healthcare Providers and Systems (CAHPS) ratings. The scores reflect how members rate their overall experience with the plan, including access to care, doctor communication, and customer service.

The CAHPS survey is a national standard used to measure patient satisfaction. MetroPlusHealth achieved its highest marks across multiple categories, particularly in how quickly members could get appointments and how well their doctors explained things. The plan also saw strong ratings for customer service responsiveness, with members reporting shorter wait times and clearer answers to their questions.

Officials at MetroPlusHealth attributed the improvement to recent investments in network expansion and member support. They pointed to new primary care partnerships and a streamlined process for handling complaints and referrals. The health plan also focused on making it easier for members to find in-network specialists.

These results place MetroPlusHealth among the top performers in the region for member satisfaction. The plan serves over 700,000 members across New York City, offering both government-sponsored and commercial insurance options. The Fall 2025 ratings mark a significant milestone for the organization, which has steadily improved its CAHPS scores over the last several years.